Resume
Experience
07/2023- Present
Contract UX/UI Designer
Transnetyx
Memphis, Tennessee
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Drove UX accessibility enhancements, embedding inclusive design principles for a more impactful and user-friendly experience.
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Spearheaded the conceptualization, design, and implementation of a new major feature, enhancing overall product usability, and retaining premium users.
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Improve product usability and satisfaction through UX Research methods, including user interviews, open-ended qualitative surveys, persona development, and field studies.
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06/2021- 09/2021
UX/UI Design Intern
CARFAX, Inc.
Centreville, VA
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Seamlessly integrated users' fundamental requirements for car maintenance and retrieval while working closely with the Head of Product to develop and enhance the mobile application experience.
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Produced sketches, wireframes, and interactive prototypes, to gain executive buy-in for review.
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Improved primary user flows through multiple rounds of A/B testing and subsequent iterations of interactive prototypes.
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11/2017 - Present
Service Advocate Captain
Target
Gainesville, VA
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Reduced drive-up customer wait time to less than 3 minutes by supervising, training, and directing the team.
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Handle returns, exchanges, conflict resolution, and de-escalate any negative situations to recover the guest shopping experience while following Target’s policies and procedures.
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Diminish user frustrations by educating guests about Target’s mobile app.
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Security Clearance
Top Secret
Education
2023
George Mason University
B.F.A. in Art and Visual Technology
w/ a concentration in Graphic Design
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GPA: 3.86
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Dean’s List: Fall 2021, Spring 2022, Fall 2022, Spring 2023
Fairfax, VA
Professional skillset
Adobe Suite
Basic HTML/CSS
Sketch
Active Listening Skills
Figma
Problem Solving Skills
InVision
Patience
Atom
Organization
Visual Studio Code
Communication